1. Booking, Modification & Cancellation Fees
No-Fee Modification/Cancellation:
You may cancel or modify your booking up to 24 hours before the scheduled trip date with no charge.
Late Cancellation / No-Show:
Cancellations or modifications made less than 24 hours before the trip, or failure to show up, will incur 100% charge of your prepaid deposit.
Force Majeure / Operator-Initiated Cancellation:
No fee will apply if Xico Dive Center cancels your activity, or it cannot be rescheduled due to:
- Rough sea conditions
- Medical reasons (with valid medical certificate submitted within 24 hours of cancellation/no-show)
E-Learning Deposit:
Once e-learning has been activated, the deposit for e-learning is non-refundable under any circumstances.
2. Transfers Cancellation Policy
- Cancellations 2 days or more before: No penalty.
- Cancellations 1 day before: 100% of the reservation charge.
-
Reimbursement (100%):
Applies if:- The service provider cancels the transfer.
- You present a valid medical certificate for illness.
-
No-Show:
Failure to arrive at the scheduled time incurs 100% of the reservation charge.
3. Tour Cancellation Policy
- Cancellations 2 days or more before: No penalty.
- Cancellations 1 day before: 100% of the reservation charge.
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Reimbursement (100%):
Applies if:- The service provider cancels any booked/reserved service.
- You present a valid medical certificate for illness.
- Cancellations or changes made before 11:00 AM on the day before the tour.
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No-Show:
Failure to arrive on the scheduled date/time is non-refundable.